Privacy Policy

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Foodgenio's Privacy Policy has been established to ensure the protection of personal information, in accordance with applicable laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR). This policy applies to all users of the website, including members, visitors, employees, and suppliers. This policy aims to effectively and securely manage the collection, use, storage, accuracy, and protection of personal information. The Foodgenio team encourages all users, customers, employees, and anyone interested to familiarize themselves with our privacy policy.

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Definition “Personal Information” :

 

In this present policy, the term "Personal Information" refers to any information about an identifiable individual, such as the name, address, phone number, email address, date of birth, gender, personal preferences, website navigation information, etc. This also includes any information that can be used to identify, contact or locate a person, or to identify specific personal information of a person.

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Types of Data Collected

Before collecting any data, we establish the purposes of use. All personal information collected is exclusively related to the company's activities and services. Here are the different types of personal information about individuals with whom we interact that we may collect:

• Contact and identification information

  • including your name, address, phone number, email address, date of birth, and gender;

• Additional information about the products or services we provide to you or obtain from you;

• Personal information related to your requests;

• Information about our business relationships, including agreements, preferences, advisors, or suppliers, as well as comments and information you request from us or that we transmit to you.

 

It is also possible to collect market-related information about market trends and activities affecting our business, which may include personal information. We may also collect information resulting from our public relations activities.

 

Personal information may be collected directly through the website or through a third party, such as contact forms, newsletter subscriptions, online purchases, surveys, social networks, etc. In the latter case, permission will be requested from you. We retain personal data for a reasonable period necessary to achieve the purposes for which it was collected, and we take appropriate security measures to protect data against unauthorized access, modification, disclosure, or destruction. We share your personal information with third parties only when necessary to provide our services, such as with our delivery or payment partners, and we strive to ensure that these third parties handle your personal information in a secure and confidential manner that complies with our privacy standards.

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Data Processing Method​​

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​Data Processing Method The data controller processes user data in an appropriate manner and takes necessary security measures to prevent unauthorized access, modification, disclosure, or unauthorized destruction of personal information. We take the security of your data very seriously and use protection measures such as data encryption in transit and at rest, restricted access based on roles, firewalls, intrusion detection systems, etc. to preserve the confidentiality of your information. Data processing is carried out using computers and computer tools following strictly reserved procedures for the indicated purposes. The data is accessible to the data controller, as well as, in certain cases, to persons with supervisory functions, persons with internal operational functions, or external parties who need this information to help us manage our relationship with you. You have the right to access your personal data, correct or delete it, and object to its processing for legitimate reasons. To exercise these rights, please contact the data controller at the address indicated below: services@foodgenio.com

Data Processing Locations
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Data Processing Locations Personal data information is processed in the data controller's office spaces and any other location where authorized data processing personnel may be situated, including third-party data centers and cloud servers. We take appropriate security measures to protect data when processed in different locations, such as confidentiality agreements with third parties, access controls, and encryption measures. Data may be transferred to countries or regions offering adequate data protection levels, such as European Union countries and countries with data protection agreements with the European Union. We ensure data transfers comply with applicable data protection laws and regulations."

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User Rights
Users have the right to know if their personal data has been stored and can at any time contact the data controller to verify its origin and accuracy. Users can at any time:

• Access their personal data

• Request that details be added, cancelled, updated or corrected

• Request that they be made anonymous

• Require the blocking of any data stored in violation of the law

• Oppose their processing for any legitimate reason

 

To exercise these rights, users can contact the data controller by email at services@foodgenio.com. We will respond to your requests within a period of 30 days from receipt of your request. If we refuse to respond to your request, we will explain the reasons for this refusal and inform you of available recourse options.

 

Use of collected Data

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We use your personal information to improve our service, respond to your requests, and send you relevant information about our products and services. Before collecting, using, storing, or disclosing any personal information, we must obtain your consent. We ensure that the collected data is accurate, up-to-date, and relevant, and take measures to correct or delete inaccurate or outdated data. In certain circumstances, we reserve the right to collect, use, store, and disclose personal information for compliance with law, regulations, and legal liability, such as: 

 

• Ministry verification;

• Applicable law or regulatory requirements;

• Compliance with valid judicial procedures (such as search warrants, citations, or court orders) ;

• Protecting the safety of individuals or groups ;

• Foodgenio company's ordinary reporting activities ;

• Protecting Foodgenio's rights and property  ;

• Emergency situations ;

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You have the right to withdraw your consent at any time, and we undertake to delete your personal data as soon as possible if you request it. User data is collected to enable the company to provide its services, contact the user, and analyze data. Foodgenio collects personal information to manage, maintain, and develop its operations, including: 

 

• To allow the creation of a member account on our website ;

• To establish, maintain, and manage relationships with customers to provide requested products and services ;

• To understand customer needs regarding our products and services ; 

• To enable continuous improvement of our products and services ;

• To allow us to comply with applicable laws or regulatory processes ;

• For any other reasonable purpose to which you consent.

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Data Retention
 

The duration of retention of personal data varies depending on the duration of the service requested by the user and is determined based on the following criteria: nature of the service, duration of the relationship with the user, applicable legal and regulatory requirements. We retain information only for the duration required to fulfill the determined purposes and take measures to ensure data security during retention, such as encryption and access controls. The user may at any time request the data controller to delete data related to their personal information or suspend its use. We also use cookies to improve your experience on our site. You can manage your cookie preferences in your browser settings.

 

Updating Personal Information ​

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It is essential that the data held in our records is current and accurate. We wish to use the most accurate and up-to-date personal information possible. We ensure that the collected data is carefully entered, but it is your responsibility to provide accurate and up-to-date information. To do so, please notify us of any changes to your personal information as soon as possible. To update your personal information, please contact us by email at services@foodgenio.com. We undertake to update your information promptly. If you fail to update your personal information, it may result in errors or delays in the provision of our services. We reserve the right to suspend or terminate our services if the provided personal information is inaccurate or outdated."

 

Revisions to the Privacy Policy

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Foodgenio may make changes to this privacy policy to reflect changes to our legal or regulatory obligations or in our personal information management practices. Before making changes, we will carefully review the privacy policy to ensure it remains compliant with applicable laws and regulations. We will display updates to this privacy policy on our website and encourage you to refer to it on a regular basis. We will also inform users of significant changes via email or notification on our website, to keep you informed of how we manage your personal information.

 

Links to Other Websites

 

Foodgenio may provide links to other websites not owned by Foodgenio. In this case, Foodgenio disclaims all responsibility regarding the policies, conditions, and practices of other companies. It is essential to familiarize yourself with the policies, conditions, and practices of other websites, as they may collect, use, and disclose your personal information differently than Foodgenio. When using links to other websites, we recommend: - Carefully reading their privacy policies - Taking measures to protect your personal information, such as: - Using secure passwords - Regularly updating security software. 

 

Phishing Incident Respons

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In the event of phishing, Foodgenio's team will take all necessary measures to protect personal information without compromising the identity of our website users. We will implement enhanced security measures, such as: - Password updates Resetting suspicious accounts - Increased monitoring of suspicious activities - Collaboration with competent authorities to investigate the incident. These measures may, without limitation, include: - Suspending website access for an indefinite period - Blocking suspicious accounts - Suspending the messaging system - Canceling accounts. We will inform affected users of phishing via email or notification on our website and provide instructions on steps to protect their personal information. Despite the protective measures implemented by the company, we are not responsible for damages caused by phishing. If such a situation occurs or if you suspect such a situation, please contact the website managers promptly at services@foodgenio.com and address your email to the Fraud Protection Service. In such a situation, we will limit damages by complying with applicable laws and regulations for protecting users' personal data.

 

Comments and Questions

For any questions, comments, or concerns regarding our privacy policy and personal information protection, please contact our team at the following email address: services@foodgenio.com. We undertake to respond to your questions and comments promptly and take your concerns into account to improve our privacy policy. We regularly update our privacy policy to ensure it remains compliant with applicable laws and regulations and to reflect changes in our personal information management practices. You can also contact the relevant supervisory authority in case of a complaint, such as the Quebec Access to Information Commission (CAI) or the Office of the Privacy Commissioner of Canada (OPCC). We are committed to protecting your personal information and respecting your privacy rights.

 

Last update of this Privacy Policy: August 21, 2024. We encourage you to consult this page regularly to ensure you are informed of the latest modifications.

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