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Terms of Use

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The terms of use presented below are related to the Foodgenio website. The website is operated and owned by JSR Experts-Conseils Inc. (the "company" or "corporation"). Without limiting the generality of these terms, the words used to designate the company, such as "we", "our", and "us", refer to Foodgenio and JSR Experts-Conseils Inc. By using the website or Foodgenio's services, you agree to be bound by these terms of use, which govern your use of the website and services. These terms of use apply to all users of the website and services, including but not limited to visitors, customers, and registered users.

 

Please read these conditions carefully before using the (link unavailable) website. The present terms of use may be modified without notice and without recourse against Foodgenio. The date of the last update is indicated at the bottom of this page. The terms of use apply to all users of the website and our services, including but not limited to browsers, customers, suppliers, merchants, professionals, and collaborators. By accessing and using this website, you agree to comply with our terms of use and other policies (see the "Privacy Policies" tab). Note that by using this website, you accept being bound by these terms of use and associated legal consequences. If you do not accept the terms of use of this website, you are not authorized to browse the website or use our services in any way. Foodgenio reserves the right to modify these terms of use at any time without notice. Continued use of the website or services after such modification constitutes acceptance of the modified terms of use. It is your responsibility to regularly verify the terms of use to ensure you are aware of any modifications.

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General Conditions

Foodgenio provides products and services.

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  • Products and services are provided "as is" and "as available", without implicit or explicit warranty.

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  • Foodgenio shall not be liable for indirect, consequential, or incidental losses or damages.

  • Foodgenio shall not be liable for errors or omissions in website content or services.

  • Foodgenio reserves the right to refuse website or service access to any user for any reason.

 

By purchasing products and services or submitting information, you declare and warrant:

  • All provided information is accurate, complete, and truthful;

  • You are legally authorized to use a credit card;

  • You will not use the website in an unlawful or unauthorized manner under any applicable law or regulation.

 

When purchasing products and services, you may be asked to provide information, including:

  • Delivery and billing data ;

  • Credit card information (number, expiration date) ;

  • Personal identity-related information.

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By providing this personal information, you allow us to retain, use, and disclose it according to our privacy policies. Please consult our privacy policy displayed on our website.

 

You agree not to interfere with our website's network or security features or attempt unauthorized access to our systems.
 

Modifications​

Foodgenio reserves the right to make modifications to the website, including terminating, suspending, changing, or interrupting any aspect of the website or products and services offered on the website at any time, without notice. We reserve the right to add additional restrictions on the use of our website. Changes will be published on the website and will be considered accepted by the user if they continue to use the website or services after the changes are posted. It is your responsibility to regularly review Foodgenio's Terms of Use to stay informed about all modifications.

 

Continued use of our website signifies acceptance of these modifications. If you do not accept the modifications, you must cease using the website and services.

 

Registration

You can register using our online or PDF forms, which must be sent to services@foodgenio.com. When registering, you must provide accurate, true, complete, and up-to-date information. It is your responsibility to update your registration information promptly to maintain the accuracy of your file. Providing false or misleading information will result in immediate suspension or permanent termination of an existing account. Account termination prevents access to our products and services on our website. We reserve the right to refuse new accounts with false or misleading information or reasonable grounds to believe the information is fraudulent. If your account or registration is refused or suspended, you will be notified by email. For more details on refusal or suspension, please contact us by phone at the number on our website to resolve the issue. If you do not receive confirmation of registration or experience login difficulties, please contact our technical support at services@foodgenio.com.

 

Your identifier is your email address. You must use your own email address and not someone else's. Your identifier must not contain violent, inappropriate, or offensive language. Your identifier must not infringe on copyrights. You are responsible for creating a secure password, keeping it confidential, and not disclosing it. You are solely responsible for your account's confidentiality and password. You are the sole owner and responsible for your account and all actions or activities conducted from your account. Using another user's account without permission to access our website services is prohibited. We are not responsible for unauthorized (or authorized) third-party access to your account. In case of account access violation, you must contact us immediately. We may have a legal obligation to access or disclose information related to your account. Please refer to the "Privacy Policy" section for more information on this legal obligation.

 

You accept and acknowledge that we may access or disclose account information and related data if required by law or reasonably necessary to:

  • Comply with legal obligations or court orders;

  • Enforce these Terms of Use ;

  • Protect Foodgenio's rights, property, or security, or those of other users or the public.

 

Purchases

All purchases made through our website are subject to product and service availability. We reserve the right, at our sole discretion, to cancel or limit quantities offered on our website or limit sales of our products or services to individuals, households, geographic regions, or jurisdictions, subject to our regulatory obligations. Prices and product availability are subject to change without notice.

 

When purchasing any product or service through this website, you may be asked to provide certain information, including but not limited to:

  • Credit card number;

  • Credit card expiration date ;

  • Billing address;

  • Delivery information. 

 

By purchasing any product or service through this website, you declare and warrant that :

  • You have the legal right to use a credit card or other payment method; 

  • The information you provide is complete, truthful, and accurate;

  • You will pay applicable shipping fees and taxes;

  • You have verified the order details before submitting.

 

By submitting such information, you grant us the right to provide this information to third parties, including product suppliers, messaging services, and credit card processing companies to facilitate the purchase.

 

We reserve the right to refuse or cancel your order at any time and for any reason, including but not limited to:

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  • Availability of the product or service;

  • Error in your order;

  • Error in product or service description or price;

  • Suspected fraud or unauthorized transaction.

 

In case of fraud or unauthorized transaction, we cannot be held responsible for the failure of the purchase process, losses, or damages incurred by the user.

 

We cannot guarantee the accuracy or completeness of information presented on our website, including prices, product images, characteristics, availability, and services offered. Despite our best efforts, products or services offered on our website may contain price errors, inaccurate descriptions, or be unavailable. Foodgenio will not be liable for errors or omissions in product or service descriptions. We reserve the right to modify or update information, correct errors, inaccuracies, and omissions at any time and without notice.

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Delays may occur in updating information on our products and services offered on our website or advertised on other websites.

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Return and exchanche policy

Foodgenio accepts returns and exchanges in the case of a defective product. Returns or exchanges will only be accepted if products are in their original condition, with all labels and accessories intact. If you are unhappy or suspect a product is defective, please contact us and we will ensure your satisfaction with our product. Return or exchange costs are the user's responsibility, unless due to our company's fault. Foodgenio reserves the right to refuse any return or exchange that does not comply with usage conditions, policies, and regulations. Refunds will be processed within 30 days of receiving the return.

 

If you wish to return or exchange a product due to an adverse reaction, please contact Foodgenio's complaint service immediately for return arrangements. Foodgenio will not issue refunds, except in cases of product recalls. In such cases, Foodgenio will retrieve the product to provide information to relevant authorities.

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Foodgenio services are non-refundable, except in cases of gross negligence or fault on our part. If we fail to provide services according to usage conditions, we reserve the right to refund the client up to the amount paid for the services. Return or exchange requests must be made in writing within 30 days of service provision. Returns or exchanges will only be accepted if services have not been used or consumed. Return or exchange costs are the client's responsibility, unless due to gross negligence or fault on our part.

 

Service responsibility and Warranty

We commit to providing our services in a professional and careful manner. However, we will not be held responsible for damages or losses resulting from our service provision, except in cases of gross negligence or intentional fault.

 

We do not guarantee that our services will be error-free or defect-free. We reserve the right to correct errors or defects that may occur, but we will not be held responsible for damages or losses resulting from such errors or defects.

 

Our liability will be limited to the amount paid by the client for the services in question. No Indirect or Consequential Damages We will not be held responsible for indirect or consequential damages, including but not limited to loss of profits, data loss, or time loss.

 

We commit to providing high-quality services and adhering to applicable professional standards. However, we cannot guarantee that our services will achieve the expected results or meet the client's specific needs.

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By accepting our services, the client acknowledges having read and understood these terms and agrees to respect them. The client also acknowledges that we will not be held responsible for damages or losses resulting from their own negligence or fault.

 

Shipping Policies

We commit to shipping your orders efficiently and securely. Here are our shipping conditions:

  • Shipping delays: 3-5 business days from order receipt;

  • Shipping fees are added to the total order;

  • We use shipping services like Poste Canada, UPS, FedEx, etc.;

  • Orders are shipped to the address indicated during checkout. Important: Verify address accuracy before submitting order;

  • We are not responsible for carrier-caused delays or losses;

  • Orders cannot be canceled or modified once shipped;

  • Return/exchange fees are the client's responsibility, unless due to our gross negligence or fault.

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We reserve the right to modify this shipping policy at any time without notice.

 

For specific shipping inquiries, contact our Customer Service team at services@foodgenio.com for more information.

 

Termination

Foodgenio reserves the right to terminate or suspend your access to our website and services, immediately and without notice, for any reason. Termination means immediate cancellation of your access to our website and services. You may terminate your account at any time by notifying Foodgenio in writing. If you wish to close your account yourself, simply stop using the website. All provisions stated in these Terms of Use, as well as user obligations towards Foodgenio, will remain in effect following termination and survive termination, including: - Confidentiality obligations - Intellectual property obligations. Foodgenio will retain user information for a reasonable period after termination for reference and compliance purposes.

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Links to Other Websites

​​Foodgenio's web service may contain links to websites or web services that are not owned by Foodgenio. Moreover, we have no control over the content, conditions, policies, and practices of a third-party website or service. Foodgenio may provide links to other websites not belonging to Foodgenio. In this case, Foodgenio disclaims all liability regarding the policies, conditions, and practices of other companies. The terms of use and privacy policies of linked websites may differ from those of Foodgenio. Foodgenio does not control the content of linked websites and will not be held responsible for damages or losses resulting from the use of these sites. It is essential to familiarize yourself with the policies, conditions, and practices of other websites. Links to other websites are provided for informational purposes only and do not constitute approval or recommendation of these sites. The user accesses linked websites at their own risk.

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Disclairmer and Non-Waiver of Rights

Foodgenio makes no representation or warranty, regardless of nature, regarding the website and associated services. Foodgenio does not waive its rights in case of non-exercise or delayed exercise of its rights. The fact that Foodgenio does not enforce a right or provision of these terms of use does not mean it waives that right or provision. These terms of use constitute the entire agreement between the user and Foodgenio and supersede all prior or concurrent agreements.

 

Your use of the website and web service is at your own risk. Foodgenio makes no additional representations or warranties (express or implied) beyond those legally required regarding the website, products, and associated services.

 

Foodgenio will not be held responsible for indirect, consequential, or incidental losses or damages resulting from the use of the services or website. Additionally, Foodgenio disclaims all liability for direct or indirect damage caused by : 

 

  • Use of the website, services, and products ;

  • Difficulty using the website or services ;

  • Third-party services, website, or content ;

  • Unauthorized publication or advertising regarding the company.

 

By direct or indirect damage, we include, without limitation, any injury (physical, mental, death), financial loss, damage caused by electronic devices, and others.

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Furthermore, Foodgenio does not guarantee that : 

  • The website will operate uninterrupted;

  • The website will be perfectly secure, although we strive to maintain website security and protect user personal information and data;

  • The website will be available at all times and locations;

  • Any error or defect will be corrected;

  • The website is free from viruses or other harmful components;

  • The result of your website use will meet your expectations.

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Governing Law

The terms of use are governed by and interpreted in accordance with the laws of the province of Quebec and the federal laws of Canada. Any dispute or claim arising from or related to the terms of use shall be submitted to the competent courts of the province of Quebec. The user agrees to submit to the jurisdiction of the courts of the province of Quebec for any dispute or claim.

 

In the event that a provision of these terms of use is declared unenforceable or invalid by a competent court, the remaining provisions shall remain in effect. These terms of use constitute the entire agreement between the user and Foodgenio regarding our web service. These terms of use replace and cancel any other agreement (previous, verbal, or otherwise) concerning our website.

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No Medical Advice is Given on This Site

The content presented on this website is solely for informational purposes. The content does not constitute any assertion regarding the effectiveness of products and services, quality, effects, etc. This content does not replace and is not intended to replace medical advice given by healthcare professionals. The content of the website or services does not constitute professional medical advice and should not be interpreted as such. For any health problem or any question related to your health, please contact a healthcare professional immediately. Foodgenio will not be held responsible for decisions made by the user based on the content of the website or services. The content of the website or services does not replace professional medical advice, diagnosis, or treatment.

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Customer Comments

Customers may provide feedback in the form of positive or negative comments regarding products and services offered by Foodgenio's website, provided they have placed an order or submission on the website. Provided comments must be relevant, truthful, and based on your experience. Foodgenio's team reserves the right to monitor all comments and moderate or remove any that do not comply with applicable laws, including comments that make certain allegations about products and services or violate website policies, including but not limited to: - Defamatory publications - Illegal content - Threats - Inflammatory content - Obscene content - Pornographic content - Sexually explicit images - Nudity. Customer comments on the website or in services are the property of Foodgenio. The user grants Foodgenio a non-exclusive license to use, reproduce, modify, and display customer comments.

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Advertising ​

It is possible that certain advertisements may be present on our website or in the services, and that our content may be used on another website as advertising. Any advertising on our website or in the services will be previously approved and will comply with current standards. The user accepts that Foodgenio displays advertisements on the website or in the services. The user may not modify or delete the advertisements displayed on the website or in the services. The advertisements displayed on the website or in the services may be targeted based on the information provided by the user or their use of the website or services. Regarding other sites promoting our products and services, we are not responsible unless a commercial agreement has been previously agreed upon and established. Foodgenio disclaims all liability for any advertising on our website that has been posted without prior approval or in violation of the terms of use.

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Accessibility

We commit to making our website accessible to all, including people with disabilities. We strive to respect the Web Content Accessibility Guidelines (WCAG 2.1) standards and comply with applicable laws and regulations regarding accessibility. If you encounter difficulties accessing certain parts of our site, please contact us at services@foodgenio.com so we can assist you. We continually seek ways to improve our site's accessibility and appreciate your comments and suggestions.

 

Trademark​​

Foodgenio is a trademark of JSR Experts-Conseils Inc. Foodgenio's products and services are a registered and protected trademark under trademark laws, patents, intellectual property, and copyright laws. Any unauthorized use, reproduction, distribution, modification, creation of derivative works, sale, licensing, or exploitation of the Foodgenio brand, logo, or other distinctive elements, including but not limited to domain names, IP addresses, trade secrets, and confidential information, is strictly prohibited and may result in legal action, damages, and monetary penalties. This includes, but is not limited to, counterfeiting, unfair competition, deceptive advertising, and intellectual property rights infringement. Foodgenio reserves all rights to its trademark, patents, intellectual property, and distinctive elements, including but not limited to intellectual property rights, copyrights, trademarks, patents, trade secrets, and confidential information. Any use of Foodgenio's trademark or distinctive elements must be authorized in writing by Foodgenio prior to use. By accessing this website, you agree to respect Foodgenio's intellectual property rights and not use its trademark or distinctive elements without authorization.

 

All products, ideas, brands, logos, websites, Instagram pages, Facebook pages, TikTok pages, X pages, Youtube pages and other social media pages are the exclusive property of Foodgenio, as stated, Foodgenio's products and services are a registered trademark. It is important to note that all our official Facebook, Instagram, and other social media pages are governed by the same privacy policies, terms of use, and regulations. This excludes any pages not created by Foodgenio. The company is not responsible for unauthorized uses of its trademark on other web pages, Facebook, Instagram, or any other web surface or social networks.

 

Security and Data Protection 

Foodgenio is committed to protecting the confidentiality and security of our users' personal data. We collect personal information solely for the purposes of our services and use it only for the purposes for which it was collected. We take appropriate security measures to protect data against unauthorized access, loss, alteration, or destruction. Please consult our Privacy Policy for more information

 

Cookies and Tracking Technologies 

We use cookies and other tracking technologies to enhance user experience and collect information about the use of our website. You can refuse the use of cookies by modifying your browser settings. Please consult our Privacy Policy for more information.

 

Acces, Correction and Deletion of Data

You have the right to access your personal data, correct it, or delete it. To exercise this right, please contact us at services@foodgenio.com. Please consult our Privacy Policy for more information. 

 

Notification in the Event of a Data Breach 

In the event of a data breach, we commit to notifying the affected users as soon as possible. Please consult our Privacy Policy for more information.

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Mentions légales

 

JSR Experts-Conseils Inc. (i.e. Foodgenio), 5540 route des rivières, Lévis, Québec, Canada, G6J 1A8

 

Contacting Us

For any questions related to the present terms, please do not hesitate to contact us at services@foodgenio.com or 418-836-5000.

 

Any reproduction or use of the content of this website without authorization is strictly prohibited.

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This Privacy Policy was last updated on August 28, 2024.

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© 2024 Foodgenio | All rights reserved

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